At Dandelion Gifts, we are committed to delivering your orders safely and promptly. We offer reliable shipping through Pudo and The Courier Guy to ensure your items reach you in perfect condition.
Our shipping estimates are anywhere between 3-5 working days. As a customer you will receive all necessary information directly from the courier service used. Here they will keep you updated on delivery times and dates.
Shipping Process
Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking details once your order has been dispatched.
Delivery Times: Delivery times are estimates and may vary depending on your location and any unforeseen delays with the courier service.
Shipping Areas
- We currently ship across South Africa. Please ensure that your delivery address is accurate and complete to avoid any delays.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and the shipping method selected. Free shipping may be available on orders over a certain amount—check our website for current promotions.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS, For this reason please provide us with the correct email address and cellphone number when placing your order.
Delivery Issues
- If you encounter any issues with your delivery, please contact our customer service team at [email protected]. We will work with the courier to resolve any problems as quickly as possible.
Lost or Damaged Parcels
- If your parcel is lost or damaged during transit, please contact us within 7 days of the estimated delivery date. We will liaise with the courier to investigate and resolve the issue.